SHIPPING & RETURNS POLICY
Returns & Exchanges
At Kyvella, we do our best to make our product descriptions as detailed and accurate as possible so that you know exactly what to expect when your order arrives.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy
We are proud to process orders placed on our website as quickly as possible. Most orders are processed within 12 hours.
If you wish to cancel your order for any reason, please contact us at contact@kyvella-shop.com as soon as possible.
Since most in-stock items are processed and/or shipped within 12 hours, it is essential that you contact us within this timeframe so that we can try to cancel your order before it is processed and/or shipped.
Once your order has already been processed, we may no longer be able to cancel it.
Incorrect Shipping Address
It is your responsibility to ensure that the shipping address provided with your order is correct.
If you notice an error, please contact us as soon as possible. We can only make changes to the shipping address if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information provided by the customer. We are also not responsible for refused or undeliverable orders, including inaccessible or incomplete addresses.
In some cases, these parcels may be returned to us, although this is not always guaranteed.
If your order is returned to the sender, we may offer either:
- a refund of your order, minus any applicable shipping costs; or
- reshipment of your order.
You will not be eligible for reshipment or a refund until the parcel has been returned to and received by the sender.
Return Policy
We accept returns for any reason, whether you are dissatisfied with your purchase or have simply changed your mind.
Our return period is 14 days from the date you receive your products.
If, for any reason, you are not satisfied with your order, please contact our customer support team at contact@kyvella-shop.com.
We will provide you with the return instructions and the return address.
Please include the required return information with your parcel and send it to the address provided by our support team.